Job Description
Join our dynamic team as an immediate hire Chat Support Specialist in San Jose! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat platforms. This full-time position offers competitive pay, comprehensive benefits, and rapid onboarding. Exclusive hiring event in New York for qualified candidates—secure your spot on the spot!
Why Apply?
- Immediate start opportunity
- Competitive hourly compensation + benefits
- Modern, collaborative work environment
- Clear career growth path
Perfect for customer service pros ready to transition into digital support. New York hiring event details will be provided upon application.
Responsibilities
- Provide real-time chat support for technical and billing inquiries
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain detailed case notes
- Collaborate with engineering teams to escalate complex issues
- Adhere to SLA response time standards
- Continuously improve knowledge base documentation
Qualifications
- 2+ years customer support experience
- Proficiency in live chat platforms (Intercom, Zendesk)
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- High school diploma or equivalent
- Available for immediate onboarding