Job Description
Join our award-winning customer service team in Indianapolis! We're seeking motivated Night Shift Call Center Representatives to deliver exceptional experiences. Enjoy comprehensive paid training, competitive pay, and career growth opportunities in a modern, supportive environment. Perfect for night owls seeking stability and advancement!
Why Work With Us?
- Free paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement
- Performance bonuses
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions in CRM system with precision
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team to improve service quality
- Adhere to compliance protocols (HIPAA/FERPA)
- Participate in ongoing training initiatives
Qualifications
- High school diploma or equivalent
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Computer proficiency (MS Office, CRM systems)
- Ability to work flexible night schedule (10 PM - 6 AM)
- Typing speed 30+ WPM
- Background check clearance