Job Description
Start Your Career Immediately in Austin, TX! ConnectServe Solutions is seeking passionate Customer Service Representatives to join our dynamic team on an immediate hire basis. If you thrive in fast-paced environments and excel at resolving customer concerns, this is your opportunity to make an impact. Enjoy competitive pay, comprehensive training, and a supportive workplace culture focused on growth.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve product/service issues using problem-solving techniques and CRM tools
- Document all interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to escalate complex customer concerns
- Meet performance metrics including resolution time and customer satisfaction scores
- Participate in continuous training programs to enhance product knowledge
Qualifications
- Minimum 6 months of customer service experience (call center or retail)
- Proficient with Microsoft Office Suite and CRM software (Salesforce preferred)
- Strong typing skills (40+ WPM) and multitasking ability
- Excellent verbal/written communication in English
- Ability to work flexible shifts including weekends
- High school diploma or equivalent (college degree preferred)
- Positive attitude and resilience in high-pressure situations