Job Description
Join Oklahoma City's Top Customer Service Team!
GlobalConnect Solutions is hosting an exclusive hiring event for passionate Customer Service Representatives. We're seeking energetic professionals to deliver exceptional support experiences in our state-of-the-art Oklahoma City facility. This is your chance to launch or advance your career with a company that invests in talent growth and offers immediate start dates. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment.
Why Apply? • On-the-job training • Health/dental/vision insurance • Career advancement opportunities • Flexible scheduling options • Paid time off
Event Details: Date: June 15, 2023 | Time: 9:00 AM - 4:00 PM | Location: 2500 Meridian Ave, Oklahoma City
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and response time
- Identify upsell opportunities and contribute to revenue goals
- Participate in continuous improvement initiatives
- Train on new products/services to maintain knowledge accuracy
Qualifications
- Minimum 1 year customer service experience
- Proficient in CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Positive attitude with conflict resolution expertise
- Available to work flexible shifts including weekends
- Basic technical troubleshooting knowledge