Job Description
Join our dynamic team at CityConnect Solutions and kickstart your career in customer service! We're hosting an exclusive hiring event for immediate openings in Philadelphia, PA. No experience? No problem! We provide comprehensive training to launch your success story. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth is our priority. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, order discrepancies, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with team to improve customer satisfaction metrics
- Adhere to company policies and compliance standards
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with accuracy
- Proficient in Microsoft Office and web applications
- Customer service experience preferred but not mandatory
- Must pass background check and drug screening
- Reliable transportation to our downtown Philadelphia location