Job Description
Join MetroConnect Solutions as a Local Customer Service Representative in Philadelphia and become part of our award-winning team dedicated to delivering exceptional customer experiences. This immediate-hire position offers a competitive hourly rate, comprehensive benefits, and a supportive work environment perfect for career growth. We're seeking passionate individuals who thrive in fast-paced settings and want to make a real impact in their community.
Why Choose MetroConnect?
- Immediate start date – no waiting!
- Full-time schedule with consistent hours
- Health, dental, and vision insurance after 30 days
- 401(k) with company matching
- Paid training and career advancement opportunities
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed quality and productivity metrics
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Philadelphia residency preferred for local support roles
- Clear background check and drug screen required