Job Description
Join our award-winning customer service team in Raleigh, NC! We're hosting an exclusive hiring event for motivated individuals ready to start immediately. As a Local Customer Service Representative, you'll be the first point of contact for our clients, delivering exceptional support that builds lasting relationships. We offer comprehensive training, flexible scheduling, and career advancement opportunities. If you thrive in fast-paced environments and want to make a real impact, this is your chance to join a dynamic team committed to excellence.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system while meeting quality metrics
- Collaborate with technical teams to resolve complex issues efficiently
- Identify opportunities to upsell products and enhance customer loyalty
- Participate in ongoing training to stay updated on company offerings
- Contribute to team goals by maintaining high customer satisfaction scores
Qualifications
- Minimum 1 year customer service experience in call center or retail environment
- Exceptional verbal/written communication skills and active listening abilities
- Proficient with CRM software (Salesforce experience preferred)
- Strong problem-solving skills and emotional intelligence
- Ability to multitask in high-pressure situations while maintaining composure
- High school diploma or equivalent; college degree a plus
- Availability to work flexible shifts including evenings/weekends
- Positive attitude and commitment to teamwork