Job Description
Join our award-winning customer service team in Atlanta! We're hosting an exclusive hiring event for motivated individuals ready to start immediately. Global Connect Solutions offers competitive pay, comprehensive benefits, and a dynamic work environment where your skills make a real difference. No experience required – we provide paid training and career growth opportunities. Secure your spot today and become part of our mission to deliver exceptional customer experiences!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data privacy standards
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet or exceed performance metrics including call quality and resolution rates
- Identify upsell opportunities and contribute to team revenue goals
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong verbal/written communication skills in English
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Availability to work flexible shifts including evenings/weekends
- Passion for helping others and positive attitude
- U.S. work authorization and ability to pass background check