Job Description
Join our award-winning customer support team in beautiful Colorado Springs! We're seeking passionate individuals to deliver exceptional service experiences for our tech clients. This immediate-hire role offers competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution times
- Identify opportunities for service improvements
- Maintain product knowledge through continuous training
- Support team initiatives during peak demand periods
Qualifications
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and communication skills
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent
- Type 35+ WPM with 98% accuracy
- Pass background check and drug screen