Job Description
Join our award-winning team at Peak Support Solutions as an Immediate Hire Customer Service Representative in Denver, CO. We're seeking passionate individuals to deliver exceptional customer experiences in a fast-paced, supportive environment. Enjoy competitive pay, comprehensive training, and rapid onboarding for this critical role supporting our Fortune 500 clients.
Why Join Us?
- Same-week start date available
- Performance-based quarterly bonuses
- Clear career advancement path
- Modern downtown workspace with free parking
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing, technical, and product issues with first-call resolution
- Document interactions accurately in Salesforce CRM
- Meet/exceed quality metrics (CSAT, AHT, FCR)
- Collaborate with technical teams for complex escalations
- Participate in weekly performance reviews and coaching
Qualifications
- Minimum 6 months customer service experience
- Proficient with CRM platforms (Salesforce preferred)
- Excellent communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- High school diploma or equivalent
- Pass background/drug screening
- Spanish fluency a plus