Job Description
Join Our Nashville Hiring Event for Immediate CSR Positions!
Nashville Solutions Group is seeking energetic Customer Service Representatives to join our dynamic team immediately! If you're passionate about helping others and thrive in a fast-paced environment, this is your opportunity to start your career today. Our hiring event offers on-the-spot interviews and same-day offers for qualified candidates.
Why Work With Us?
- Competitive hourly pay plus performance bonuses
- Comprehensive paid training
- Health benefits and 401(k) matching
- Growth opportunities into leadership roles
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve customer satisfaction
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (call center preferred)
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Pass background/drug screening