Job Description
Are you looking for an Immediate Start opportunity? Join Apex Support Solutions as our next Customer Service Representative. We are seeking dedicated professionals to join our dynamic team in New York. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you.
We offer a competitive salary, comprehensive benefits, and the chance to make a real impact from day one.
Responsibilities
- Handle a high volume of customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Resolve customer issues and complaints in a timely manner, ensuring high satisfaction rates.
- Accurately document all customer interactions and account details within our CRM system.
- Collaborate with team leads and cross-functional departments to troubleshoot complex problems.
- Provide product and service information to help customers make informed decisions.
- Maintain a deep knowledge of company policies, procedures, and product lines.
Qualifications
- High school diploma or GED required.
- Minimum of 1-2 years of experience in customer service or support roles.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency with computer systems and basic office software (Microsoft Office Suite).
- Ability to work flexible hours, including evenings and weekends, as required.