Job Description
Join our award-winning team as a Local Customer Service Representative in Philadelphia! We're seeking passionate individuals to deliver exceptional support to our community. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. Perfect for career changers or those seeking stable employment with growth potential.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Participate in ongoing training to enhance product knowledge
- Meet/exceed performance metrics for resolution time and satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings/weekends as needed
- Philadelphia residency preferred (local hiring event focus)