Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in Houston, TX! We're hosting an exclusive hiring event for motivated individuals passionate about delivering exceptional customer experiences. As a key member of our support team, you'll be the first point of contact, resolving inquiries with empathy and efficiency. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is prioritized. Ready to launch your career in customer service?
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve product/service inquiries and escalate complex issues appropriately
- Document interactions accurately in CRM systems for quality tracking
- Collaborate with cross-functional teams to resolve customer concerns
- Meet/exceed performance metrics (e.g., CSAT, resolution rates)
- Contribute to continuous improvement of service processes
- Participate in regular training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience (entry-level welcome)
- Strong communication skills and active listening abilities
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Empathetic problem-solving approach
- Flexibility to work weekends/shifts as needed
- Positive attitude and commitment to excellence