Job Description
Are you looking for immediate hire opportunities in Detroit, MI? Apex Support Solutions is currently seeking a highly motivated Customer Service Representative to join our thriving remote team.
We are a forward-thinking company offering a competitive salary, flexible work-from-home schedule, and excellent benefits. In this role, you will be the voice of our brand, helping clients resolve issues and ensuring their satisfaction with our services.
Why Apply?
• Competitive hourly pay ($18.00 - $24.00)
• Fully remote work from home setup
• Immediate start date available
• Comprehensive training provided
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a focus on efficiency and empathy.
- Resolve customer issues and complaints by clarifying the customer's requirements, recommending products, and providing accurate information.
- Enter customer data into our CRM system and ensure all records are up-to-date and accurate.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with the sales and technical teams to escalate complex issues and provide feedback.
- Maintain a professional demeanor and adhere to company policies and scripts.
Qualifications
- High school diploma or equivalent; associate degree or certification in customer service is a plus.
- Previous experience in customer service, call center, or remote support is highly preferred.
- Excellent verbal and written communication skills with a clear, professional phone voice.
- Basic computer proficiency and typing speed of 40+ WPM.
- Reliable high-speed internet connection and a quiet, distraction-free home office environment.
- Ability to work flexible hours, including evenings and weekends as required.