Job Description
Join LocalCare Solutions as a Part-Time Customer Service Representative and become the heart of our community! We're seeking compassionate individuals to provide exceptional support to our Columbus clients. This immediate-start role offers flexible scheduling while making a real impact locally. If you thrive in dynamic environments and excel at problem-solving, apply today to join our award-winning team.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, account, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics for call quality and resolution times
- Identify opportunities for process improvements
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced environments
- Positive attitude with conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Must pass background check and drug screening