Job Description
Join our award-winning call center team and start earning immediately with weekly pay! We're seeking motivated Customer Service Representatives to handle inbound/outbound calls for top-tier clients. Enjoy a dynamic environment with comprehensive training, career advancement opportunities, and competitive benefits. Perfect for career changers or those seeking rapid employment in Boston's thriving business district.
Why Choose Us?
• Same-week start dates
• Weekly direct deposit payments
• Flexible day/evening/weekend shifts
• Free parking and public transit access
• Performance-based bonuses
Responsibilities
- Handle 50-80 daily inbound/outbound calls with professionalism
- Resolve customer inquiries and troubleshoot technical issues
- Update CRM records with accurate call details and resolutions
- Meet/exceed key performance metrics (call time, satisfaction scores)
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
- Adhere to strict confidentiality protocols
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Excellent verbal communication skills
- Ability to type 35+ WPM
- Proficiency with Windows OS and basic software
- Reliable internet access for remote onboarding
- Flexible availability (including weekends)
- Positive attitude and problem-solving mindset