Job Description
Join KC Connect Solutions, a premier provider of customer experience solutions, as we expand our team in Kansas City. We are looking for driven individuals for Immediate Start Call Center positions. If you thrive in a dynamic environment and have a passion for delivering exceptional service, we want to meet you.
Why You Should Apply:
- Start Today: No waiting period—get hired and begin working immediately.
- Great Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Modern Environment: Work in a supportive, tech-forward office in the heart of Kansas City.
- Benefits: Access to health insurance, paid time off, and career advancement opportunities.
Don't let this opportunity pass you by. Apply today to join our winning team!
Responsibilities
- Handle a high volume of inbound and outbound calls with professionalism and empathy.
- Assist customers with product inquiries, order status, and account troubleshooting.
- Accurately document customer interactions and resolutions in the CRM database.
- Identify opportunities to cross-sell or upsell products to meet sales targets.
- Escalate complex technical issues to senior support staff or supervisors.
- Maintain a deep understanding of company policies and product knowledge.
- Adhere to call quality assurance standards and scripts.
Qualifications
- High school diploma or GED is required.
- Previous experience in a call center or customer service role is preferred but not mandatory for entry-level candidates.
- Excellent verbal communication and active listening skills.
- Proficient computer skills with the ability to navigate multiple windows simultaneously.
- Ability to work flexible shifts, including evenings and weekends.
- Bilingual (English/Spanish) is a strong plus.