Job Description
Immediate Start Available! Urgent Hiring for Call Center Professionals in Denver, CO. Join our award-winning customer service team at PeakConnect Solutions and launch your career today. We're seeking motivated individuals to handle high-volume inbound/outbound calls for our Fortune 500 clients.
Enjoy comprehensive training, performance bonuses, and a supportive team environment. Perfect for career changers or recent graduates seeking rapid advancement. No experience necessary – we provide all the tools for success!
What We Offer:
• Competitive hourly pay + monthly bonuses
• Health, dental, and vision insurance
• Paid training and certification
• Career growth into team lead/supervisor roles
• Modern downtown Denver location with free parking
Responsibilities
- Handle 50-75 inbound/outbound customer calls daily
- Resolve inquiries using CRM systems (Salesforce/Zendesk)
- Meet/exceed KPIs: Average Handle Time, CSAT scores, First Call Resolution
- Document interactions accurately in client databases
- Collaborate with escalation teams for complex issues
- Participate in monthly performance reviews
- Maintain product knowledge through continuous training
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service/call center experience
- Type 35+ WPM with 95%+ accuracy
- Proficiency in Windows OS and multitasking
- Flexible availability (including evenings/weekends)
- Strong problem-solving and conflict resolution skills
- Ability to work in fast-paced environment
- Background check and drug screen required