Job Description
Join our award-winning call center team and start earning immediately with weekly pay! We're seeking dynamic individuals to deliver exceptional customer experiences for Fortune 500 clients. Enjoy comprehensive training, career advancement opportunities, and a vibrant team environment in downtown Boston.
Why You'll Love Working Here:
- Weekly direct deposit pay
- Comprehensive benefits package (Day 1 eligibility)
- Performance-based bonuses
- Modern downtown workspace
- Tuition reimbursement program
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, process orders, and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet/exceed KPIs including call quality and resolution rates
- Participate in ongoing product and soft-skills training
- Collaborate with team to improve service delivery
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Windows OS and CRM software
- Ability to type 35+ WPM with high accuracy
- Flexible schedule availability (including evenings/weekends)
- Background check and drug screen required