Job Description
Join our award-winning customer service team in Miami and start earning immediately! We're seeking passionate individuals to handle inbound/outbound calls for Fortune 500 clients. Enjoy competitive pay, flexible scheduling, and rapid advancement opportunities. Training provided – no experience required!
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed daily performance metrics (call time, resolution rate)
- Collaborate with team leads to improve service quality
- Adhere to strict confidentiality and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Minimum 50 WPM typing speed
- Proficiency with Windows OS and basic software
- Exceptional verbal communication skills
- Ability to work rotating shifts (including nights/weekends)
- Pass background check and drug screening
- Fluency in English/Spanish preferred