Job Description
Join our award-winning team immediately as a Call Center Representative in sunny Miami! We're seeking energetic professionals to deliver exceptional customer experiences while earning competitive compensation and benefits. No experience necessary – comprehensive training provided!
Enjoy a modern downtown workspace with flexible scheduling, performance bonuses, and advancement opportunities. Perfect for career changers or recent graduates ready to launch in customer service.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems
- Meet/exceed KPIs for call quality, resolution time, and customer satisfaction
- Document interactions accurately in Salesforce and Salesforce CRM
- Collaborate with specialists on complex escalations
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Strong typing skills (40+ WPM) and CRM proficiency
- Excellent verbal communication in English and Spanish
- Ability to multitask in fast-paced environment
- Flexibility for evening/weekend shifts
- Positive attitude with problem-solving mindset
- Background check and drug screen required