Job Description
Launch your career in customer service with our immediate full-time Call Center Representative positions in Miami! Global Solutions Inc. is seeking energetic professionals to join our award-winning support team. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of downtown Miami.
What We Offer:
- Immediate start opportunities with paid training
- Health, dental, and vision insurance (after 60 days)
- 401(k) with company matching
- Performance-based bonuses and career advancement
- Modern, tech-enabled workspace
Perfect for career changers and experienced representatives alike – no experience necessary with our robust onboarding program!
Responsibilities
- Handle 50-70 inbound/outbound calls daily regarding account inquiries, technical support, and product information
- Utilize CRM software to document interactions and resolve customer issues
- Meet/exceed performance metrics including average handle time and CSAT scores
- Collaborate with supervisors to improve service quality processes
- Participate in weekly coaching sessions and cross-functional projects
- Maintain 98% call accuracy and compliance with company policies
- Support seasonal peaks and weekend shifts as needed
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service or call center experience preferred
- Strong typing skills (35+ WPM) and computer proficiency
- Excellent verbal communication and active listening abilities
- Ability to multitask in fast-paced environment
- Spanish bilingual candidates strongly encouraged to apply
- Flexible schedule availability including nights/weekends
- Positive attitude with problem-solving mindset