Job Description
Join our award-winning call center team in Washington DC and start your career immediately! Capital Connect Solutions is seeking energetic and customer-focused individuals to handle inbound/outbound calls for Fortune 500 clients. Enjoy competitive pay, comprehensive training, and a vibrant downtown workspace with modern amenities. Immediate interviews available! No experience required – we provide full paid training. Apply today and begin your journey in a dynamic, growth-oriented environment.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and account services
- Meet/exceed daily performance metrics (call volume, resolution rate, customer satisfaction)
- Document interactions accurately in CRM systems (Salesforce, Zendesk)
- Collaborate with team leads to escalate complex issues effectively
- Maintain product knowledge through continuous training modules
- Adhere to strict compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer navigation
- Flexible availability to work evenings/weekends (rotating shifts)
- US work authorization and clean background check
- Proficiency in Microsoft Office Suite and CRM platforms
- Resilience under pressure with problem-solving mindset