Job Description
Join ClientFirst Solutions, an award-winning customer experience leader, for an immediate contract opportunity as a Chat Support Specialist in Austin's vibrant tech hub. We're seeking tech-savvy communicators to deliver world-class digital support to our Fortune 500 clients.
This high-impact role offers flexible scheduling, premium training, and the chance to build your remote career portfolio. Perfect for recent graduates or experienced professionals seeking immediate income. Enjoy Austin's dynamic culture while working from home with full equipment provided.
What We Offer:
- Immediate start date with paid training
- Competitive hourly pay + performance bonuses
- Comprehensive benefits package including health insurance
- Professional development stipend
- Modern home office equipment
Responsibilities
- Deliver real-time chat support to 50+ daily customers across multiple platforms
- Resolve technical issues using proprietary CRM and diagnostic tools
- Maintain 95%+ customer satisfaction score through personalized solutions
- Document interactions in ticketing system with 100% accuracy
- Collaborate with Tier 2 engineers for complex escalations
- Participate in weekly performance improvement workshops
- Adhere to SLA metrics for response time (<60 seconds) and resolution (<24hrs)
Qualifications
- Minimum 1 year experience in customer support or chat-based roles
- Proven ability to type 60+ WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar support platforms
- Exceptional written communication with neutral American English
- Ability to multitask across 3-4 concurrent chat windows
- High school diploma or equivalent; technical certification preferred
- Reliable high-speed internet and quiet workspace
- Available for evening/weekend shifts (4am-1pm CST)