Job Description
Join our dynamic team as an Immediate Start Chat Support Specialist in Austin! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat platforms. This contract role offers competitive compensation, flexible scheduling, and the opportunity to work with innovative products in Austin's thriving tech scene. Perfect for candidates ready to hit the ground running!
Responsibilities
- Provide real-time chat support to resolve technical inquiries and customer issues
- Maintain detailed documentation of interactions and resolution protocols
- Collaborate with technical teams to escalate complex issues efficiently
- Monitor chat queues with average response time under 30 seconds
- Contribute to knowledge base articles and support process improvements
- Support multiple product lines while maintaining brand voice consistency
Qualifications
- Minimum 1 year experience in live chat or digital customer support
- Proficiency with CRM platforms (Zendesk, Intercom, or similar)
- Exceptional written communication with 60+ WPM typing speed
- Ability to multitask in fast-paced digital environments
- Strong problem-solving skills with technical aptitude
- US work authorization and reliable internet connection
- Austin residency preferred for occasional on-site collaboration