Job Description
Join our award-winning call center team in Austin, TX with immediate openings for motivated individuals! No experience required – we provide comprehensive paid training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our supportive environment.
Why work with us?
- Start immediately with paid training program
- Competitive hourly wages + performance bonuses
- Health benefits, PTO, and 401(k) matching
- Modern, tech-forward workspace in downtown Austin
- Clear career advancement paths
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Maintain detailed records in CRM systems
- Meet key performance metrics (call quality, resolution time)
- Collaborate with team members to ensure seamless service delivery
- Adhere to company compliance and security protocols
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to multitask in fast-paced environment
- Positive attitude and willingness to learn
- Must pass background check and drug screening
- Authorized to work in the United States