Job Description
Join our elite customer support team and make an immediate impact! GlobalConnect Solutions is seeking dedicated Chat Support Specialists for our high-volume night shift operations in Charlotte, NC. This is your chance to launch your career in tech support with flexible scheduling and competitive compensation. We provide comprehensive training and a supportive environment for growth.
Responsibilities
- Deliver real-time chat support to resolve customer inquiries across multiple platforms
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with cross-functional teams to escalate complex technical issues
- Maintain high customer satisfaction scores through empathetic communication
- Monitor chat queues during peak hours to ensure response time targets
- Contribute to process improvement initiatives for efficiency
Qualifications
- Minimum 1 year customer service or chat support experience
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent; college degree preferred
- Proficiency in CRM software and ticketing systems
- Reliable high-speed internet connection for remote work
- Availability to work night shifts (11 PM - 7 AM EST)