Job Description
Join our dynamic support team and make an immediate impact! We're seeking enthusiastic Chat Support Specialists for night shift roles in Charlotte, NC. Provide exceptional customer service through real-time chat while solving technical issues with precision and care. This is your chance to start immediately in a fast-paced, rewarding environment with growth opportunities.
Why Join Us?
- Immediate start available
- Competitive hourly pay + performance bonuses
- Comprehensive training provided
- Modern remote-friendly infrastructure
- Clear career advancement path
Responsibilities
- Deliver responsive customer support via live chat within SLA targets
- Troubleshoot technical issues for software/hardware products
- Maintain detailed case documentation in CRM systems
- Collaborate with tier-2 support for complex escalations
- Proactively identify process improvement opportunities
- Adhere to data security and confidentiality protocols
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Excellent written communication skills (type 45+ WPM)
- Proficiency with CRM and chat support tools
- Strong problem-solving and multitasking abilities
- Comfortable with night shift schedule (11 PM - 7 AM)
- Basic technical troubleshooting knowledge