Job Description
Join our dynamic team as a Customer Service Representative and enjoy the flexibility of daily pay with immediate start opportunities! We're seeking energetic professionals to deliver exceptional customer experiences while working in a fast-paced, supportive environment. This contract position offers competitive hourly rates and the chance to build your career with a leader in customer service solutions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with cross-functional teams to enhance customer satisfaction
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in call center or support role
- Proficient in CRM software (e.g., Salesforce, Zendesk)
- Excellent communication and problem-solving skills
- Ability to work flexible hours including weekends
- Strong typing speed (40+ WPM) and multitasking ability