Job Description
Join our award-winning team as a Customer Service Representative in Jacksonville, FL! We're seeking energetic professionals to deliver exceptional support while enjoying weekly paychecks and comprehensive paid training. Perfect for career changers or those seeking financial stability with consistent income. Our modern downtown office offers a collaborative environment with growth opportunities into leadership roles. Benefits include health insurance, paid time off, and performance bonuses.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining confidentiality
- Meet performance metrics including call resolution time and satisfaction scores
- Collaborate with team members to escalate complex issues effectively
- Participate in continuous training to master product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends