Job Description
Join our award-winning customer service team in Raleigh and start earning tomorrow with our industry-leading daily pay option! We're seeking empathetic communicators to deliver exceptional support experiences for our Fortune 500 clients. Enjoy flexible scheduling, comprehensive benefits, and a dynamic work culture that values your growth.
Why work with us?
- Same-day pay through our digital payroll system
- Free certification programs in customer excellence
- Health/dental/vision insurance from day one
- Monthly performance bonuses up to $500
- Modern downtown Raleigh office with free parking
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed quality and productivity metrics (25+ interactions/hour)
- Identify upsell opportunities for premium service packages
- Participate in weekly product knowledge workshops
- Maintain 95%+ customer satisfaction score
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience required
- Type 40+ WPM with 95% accuracy
- Proficient in Zendesk/Salesforce platforms
- Available for rotating weekend shifts (Sat/Sun)
- Fluent in English (Spanish bilingual a plus)
- Pass background check and drug screening
- Valid NC driver's license for occasional client visits