Job Description
Join our award-winning customer support team and make an immediate impact! GlobalConnect Solutions is seeking dedicated Night Shift Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. This urgent opening offers rapid onboarding with training provided, competitive pay, and comprehensive benefits. Work in our state-of-the-art Cleveland facility where your contributions directly shape our industry-leading service standards. Perfect for night owls seeking career growth without waiting weeks for interviews.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve technical issues, billing concerns, and product inquiries using CRM tools
- Document interactions accurately in Salesforce and escalate complex cases to specialists
- Collaborate with cross-functional teams to improve service processes
- Maintain strict confidentiality of customer data and compliance protocols
- Meet/exceed KPIs including average handle time and first-contact resolution
- Participate in monthly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B or technical support
- Exceptional communication skills with neutral accent
- Proficiency in CRM systems (Salesforce) and Microsoft Office Suite
- Ability to work independently in a fast-paced night shift environment
- Strong problem-solving abilities with attention to detail
- Flexibility to work weekends/holidays as needed
- Passion for helping others and representing company values