Job Description
Join our dynamic team as a Customer Service Representative and make an immediate impact! We're seeking motivated professionals to deliver exceptional support during night shifts in Houston. Enjoy competitive pay, comprehensive training, and a collaborative environment where your contributions drive customer satisfaction. This role offers rapid onboarding and opportunities for career growth within our industry-leading organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently using CRM systems
- Document interactions and maintain accurate case histories in Salesforce
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively identify process improvement opportunities
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Strong problem-solving and conflict resolution skills
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to work independently during night shifts (10 PM - 6 AM)
- Exceptional written/verbal communication in English
- High school diploma or equivalent; college degree preferred
- Typing speed of 45+ WPM with high accuracy