Job Description
Join our award-winning customer service team and make an immediate impact! We're seeking passionate individuals to deliver exceptional experiences for our Fortune 500 clients. This part-time role offers flexible scheduling and rapid onboarding for those ready to start within 48 hours. Enjoy comprehensive training, remote work options, and performance-based incentives while building a rewarding career in customer experience.
Our Orlando-based team thrives on innovation and growth, providing industry-leading support across multiple channels. If you're a natural problem-solver with excellent communication skills and a desire to help others thrive, this is your opportunity to join a company that invests in its people.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 98% accuracy
- Resolve technical and billing issues using CRM systems (Salesforce experience preferred)
- Document interactions and maintain detailed case histories in compliance with HIPAA standards
- Collaborate with technical teams to resolve complex escalations within SLA timelines
- Proactively identify upsell opportunities while maintaining customer satisfaction focus
- Participate in weekly coaching sessions and performance reviews
- Adhere to script protocols while maintaining authentic customer connections
Qualifications
- Minimum 6 months customer service experience in B2B environment
- Proficiency in Microsoft Office Suite and CRM platforms
- Excellent verbal/written communication skills (English/Spanish bilingual a plus)
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent (college degree preferred)
- Proven problem-solving with conflict resolution abilities
- Type 40+ WPM with strong attention to detail
- Reliable internet connection for remote work option