Job Description
Join our dynamic team as an Immediate Start Customer Service Representative and enjoy weekly pay! ConnectCare Solutions is seeking passionate professionals to deliver exceptional customer experiences across our Boston and Florida operations. This is your chance to launch your career with a supportive company that values growth and work-life balance. Apply today – positions fill fast!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and payment transactions accurately
- Document interactions in CRM systems while maintaining data confidentiality
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Strong communication skills with clear, professional phone etiquette
- Proficiency in CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced settings while maintaining composure
- Flexibility to work rotating shifts including evenings/weekends