Job Description
Ready to launch your career with immediate start and weekly pay? CustomerFirst Solutions seeks energetic Customer Service Representatives in Boston, MA. Join our award-winning team where your dedication is rewarded with competitive compensation and rapid advancement opportunities. No experience necessary – we provide comprehensive training!
Why Join Us?
- Weekly paychecks (every Friday!)
- Full-time benefits package (health/dental/vision)
- On-the-job certification programs
- Modern downtown Boston office with skyline views
- Performance-based quarterly bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and live chat
- Process orders, returns, and account modifications
- Document interactions in CRM system with 100% accuracy
- Collaborate with escalation team on complex issues
- Meet/exceed monthly KPIs for resolution time and CSAT
- Participate in weekly product knowledge workshops
- Maintain detailed case notes in Salesforce
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating weekends (1:4 schedule)