Job Description
Join our award-winning team at Nexus Global Solutions as a Customer Service Representative in Raleigh! We're seeking dynamic individuals to deliver exceptional customer experiences in a fast-paced, supportive environment. Enjoy immediate start opportunities with competitive benefits and growth potential.
As a key member of our customer experience team, you'll be the voice of our brand, resolving inquiries with professionalism and empathy. We provide comprehensive training and a collaborative culture where your contributions are valued.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with first-call resolution focus
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and efficiency
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office
- Strong problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure