Job Description
Join our dynamic team at Premier Support Solutions and launch your customer service career immediately! We're seeking passionate individuals to deliver exceptional experiences for our clients across Virginia. Enjoy a collaborative work environment with competitive benefits, flexible scheduling options, and comprehensive training designed to accelerate your success. Immediate positions available with no prior experience required – we invest in your growth!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve customer concerns using CRM systems while maintaining service quality metrics
- Document interactions and update customer profiles in real-time
- Collaborate with cross-functional teams to resolve complex issues
- Proactively identify upsell opportunities based on customer needs
- Maintain detailed knowledge of products/services and company policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms (Salesforce training provided)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote work option