Job Description
Join our award-winning call center team in sunny Miami and kickstart your career immediately! We're seeking energetic Customer Service Representatives to handle inbound/outbound calls for Fortune 500 clients. Enjoy competitive pay, comprehensive training, and a vibrant workplace culture. No experience necessary – we provide all tools for success.
What We Offer:
• Immediate start upon hiring
• Paid training program
• Flexible shift options
• Performance-based bonuses
• Health benefits for full-time contractors
• Modern downtown office with skyline views
Responsibilities
- Handle 50-80 daily calls with professionalism and empathy
- Resolve customer inquiries using CRM software (Salesforce)
- Document interactions accurately in case management systems
- Meet/exceed quality and productivity metrics
- Collaborate with team leads to improve service delivery
- Adhere to compliance protocols (HIPAA/FERPA)
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent (GED)
- Basic computer literacy and typing (30 WPM)
- Clear communication skills in English/Spanish (bilingual a plus)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Pass background/drug screening
- Reliable transportation to downtown Miami office