Job Description
Join our award-winning team as an immediate-start Customer Service Representative! We're urgently hiring motivated professionals in Albuquerque, NM and Texas to deliver exceptional client experiences. This urgent opening offers competitive pay, comprehensive benefits, and rapid onboarding for qualified candidates ready to start immediately.
Apex Solutions Group is a fast-growing customer experience leader with a 98% client retention rate. Enjoy a supportive environment with career advancement opportunities, paid training, and flexible scheduling options.
Responsibilities
- Handle 50-80 daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with first-contact resolution
- Document interactions in CRM system with 100% accuracy
- Meet/exceed KPIs for CSAT (95%+), AHT (180 sec), and FCR (85%)
- Collaborate with technical and billing teams for complex escalations
- Proactively identify upsell opportunities for premium services
- Participate in weekly coaching sessions and performance reviews
Qualifications
- High school diploma/GED; college degree preferred
- 1+ years customer service or call center experience
- Proficient in CRM software (Salesforce preferred)
- Typing speed: 45+ WPM with 98% accuracy
- Available for flexible shifts including evenings/weekends
- Bilingual English/Spanish certification required
- Pass background check and pre-employment drug screen