Job Description
Join our dynamic team at Nexus Solutions Inc. as a Customer Service Representative and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences for our tech clients. This full-time role offers competitive compensation, comprehensive training, and a collaborative work environment in the heart of Raleigh's thriving tech hub. Start immediately and grow your career with industry leaders committed to your professional development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve technical issues and troubleshoot software/hardware problems efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Proactively identify opportunities to enhance customer satisfaction and retention
- Meet/exceed performance metrics including first-contact resolution and CSAT scores
- Participate in ongoing training to master new products and service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or SaaS environment
- Proficiency with CRM tools (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional communication skills with ability to simplify technical concepts
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends as needed
- Valid North Carolina driver's license (required for occasional on-site visits)
- Bilingual English/Spanish speakers encouraged to apply