Job Description
Join our dynamic team at Apex Support Solutions and launch your customer service career immediately! We're seeking passionate individuals to deliver exceptional support experiences while working in a fast-paced, collaborative environment. Enjoy competitive pay, comprehensive training, and opportunities for advancement in one of Denver's most innovative companies.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for quality and speed
- Identify upsell opportunities based on customer needs
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office and CRM tools
- Ability to work flexible shifts including weekends
- Typing speed of 35+ WPM
- Positive attitude and resilience under pressure