Job Description
Join our award-winning customer service team in Nashville and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences for our growing client base. Enjoy a modern downtown workspace, comprehensive training, and opportunities for career advancement. This is your chance to start a rewarding career in customer service with a company that values your growth and contributions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and follow established protocols
- Collaborate with team members to share best practices and improve service quality
- Meet/exceed performance metrics including call time and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in call center or support role
- Excellent communication skills with clear and professional verbal/written abilities
- Strong problem-solving skills and ability to remain calm under pressure
- Proficiency with CRM software and Microsoft Office Suite
- Availability to work flexible shifts including evenings and weekends
- Nashville local residency required for immediate start