Job Description
Join our award-winning customer support team and make an immediate impact! We're urgently hiring passionate Customer Service Representatives in Albuquerque, NM to deliver exceptional experiences for our growing client base. This is your chance to launch your career with a company that values growth, innovation, and work-life balance.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive benefits package (Day 1!)
- Flexible scheduling options
- Free parking and public transit reimbursement
- Clear career advancement pathways
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with empathy and professionalism
- Resolve billing, technical, and product inquiries using CRM systems
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with technical teams to escalate complex issues
- Maintain 95% customer satisfaction score through quality assurance metrics
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce, Zendesk)
- Typing speed of 40+ WPM with 95% accuracy
- Exceptional verbal communication in English and Spanish
- Ability to work rotating shifts (including weekends)
- Must pass background check and drug screening