Job Description
Join our award-winning customer support team in Richmond and make an immediate impact! Nexus Solutions Group is seeking passionate individuals to deliver exceptional service experiences across multiple channels. This is your chance to launch a rewarding career with industry-leading training and growth opportunities. We value authenticity and problem-solving above all else – if you're ready to represent a brand that cares, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to resolve complex escalations
- Identify upsell opportunities through consultative conversations
- Participate in daily team huddles and process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience in B2B environment
- Proficiency with Zendesk and Salesforce platforms
- Exceptional typing speed (60+ WPM) with 98% accuracy
- Ability to work flexible shifts including evenings/weekends
- Valid Virginia driver's license for occasional client visits