Job Description
Join our dynamic team as a Customer Service Representative and make an immediate impact! We're seeking passionate individuals to deliver exceptional customer experiences through phone, email, and chat support. This is your chance to launch your career with a company that invests in professional growth and offers competitive benefits.
As a key member of our client support team, you'll resolve inquiries, build customer loyalty, and contribute to our industry-leading satisfaction metrics. We provide comprehensive training and a supportive environment where your contributions are valued.
Responsibilities
- Handle 50+ daily customer interactions across multiple channels with empathy and professionalism
- Resolve billing, technical, and product inquiries using proprietary CRM systems
- Document cases accurately in Salesforce and escalate complex issues to senior agents
- Meet/exceed quality metrics (CSAT >90%, FCR >85%) while maintaining 25+ handle time
- Collaborate with billing and technical teams to ensure seamless issue resolution
- Contribute to process improvement initiatives through regular feedback sessions
Qualifications
- Minimum 1 year customer service experience in high-volume contact center
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office
- Exceptional active listening and de-escalation skills
- Ability to type 45+ WPM with 98% accuracy
- High school diploma or equivalent; college degree preferred
- Flexibility to work rotating weekends and holidays
- Valid US work authorization and reliable transportation