Job Description
Are you a people person looking for an immediate start in a dynamic environment? ApexConnect Solutions is urgently hiring Customer Service Representatives to join our growing team in Austin, TX. We value dedication, patience, and a passion for helping others.
In this role, you will serve as the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. Whether you are an experienced professional or looking to kickstart your career, we offer comprehensive training and a supportive atmosphere.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Immediate start available
- Health benefits and paid time off
- Career growth opportunities
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve product or service problems by clarifying the customer's issue, determining the cause of the problem, and selecting the best solution to solve it.
- Build sustainable relationships of trust through open and interactive communication.
- Document customer interactions, transactions, comments, and complaints in our CRM system.
- Process orders, forms, applications, and requests.
- Refer unresolved customer grievances to the appropriate department for further investigation.
Qualifications
- High school diploma or equivalent; some college preferred.
- Proven customer support experience or experience as a client service representative.
- Solid computer skills, including proficiency in MS Office and CRM software (e.g., Salesforce, Zendesk).
- Strong verbal and written communication skills.
- Ability to multi-task, prioritize, and manage time effectively in a fast-paced setting.
- Ability to remain calm and courteous even under pressure.