Job Description
Join our elite customer service team at Global Connect Solutions! We're hosting an exclusive hiring event for dedicated Night Shift Customer Service Representatives in Dallas, TX. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities in a fast-paced, supportive environment.
Why Join Us?
- Competitive hourly wage + performance bonuses
- Full benefits package (medical, dental, vision)
- 401(k) with company match
- Clear career advancement path
- Modern, tech-enabled workspace
Our Dallas team serves Fortune 500 clients with 24/7 support, making this role critical to our operations. If you thrive in dynamic settings and excel at problem-solving, apply now!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Adhere to security and compliance protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (e.g., Salesforce)
- Excellent communication and active listening skills
- Ability to work independently on night shift (10 PM - 6 AM)
- Problem-solving mindset with attention to detail
- Flexibility to adapt to changing processes