Job Description
Join PayFirst Solutions for an exciting opportunity as a Customer Service Representative with immediate start and daily pay! We're seeking energetic professionals to deliver exceptional support to our diverse client base. Enjoy flexible schedules, paid training, and the convenience of receiving your earnings daily through our secure payment platform. This role is perfect for those seeking fast-track employment with competitive compensation in the vibrant El Paso market.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service complaints
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call quality and resolution time
- Collaborate with team members to improve customer experience
- Upsell products/services when appropriate
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with Microsoft Office and CRM software
- Excellent verbal communication in English and Spanish
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screen
- Reliable transportation to our El Paso office